Close, familiar and safe - the pharmacy

The scenario is not uncommon: A customer comes to the pharmacy and asks for a drug - but he does not know the name of the drug, nor does he know the manufacturer or the drug. The pharmacist has to become a competent detective who advises his customers competently and safely.

Large range of services

The pharmacy detects and resolves numerous drug-related problems every day, such as a drug's strength that is not stated on the prescription, or an unrecognized but medically important interaction between two medications. How often German pharmacies have to solve such problems is not statistically recorded.

In fact, not only the detection of the right medication is part of the daily routine of the 21, 400 pharmacies in Germany. Although pharmacies are always at the top of the list in all customer satisfaction and customer confidence surveys, hardly anyone knows in detail what variety of services and security measures are part of the everyday life of a pharmacy. This goes far beyond the supply of medicines and independent advice on medicines.

Blood pressure, sugar and cholesterol can also be measured and checked in the pharmacy, or the first-aid kit can be put together for the next vacation. If you want to set up or check your private pharmacy at home, then you are in the right place at the local pharmacy.

Close, familiar and secure

Whether it is health tests, the production of individual medicines or the delivery of medicines to the bedside, pharmacies ensure the supply of medicines to the population close to home and nationwide. To draw attention to their comprehensive range of services, the 21, 400 German pharmacies invite their customers on 16 June to find out about the wide range of services and services offered by local pharmacies. A total of nearly 140, 000 qualified employees look after the health concerns of 3.5 to 4 million customers a day.

Who is responsible for what in a pharmacy?

The people working in the pharmacy can be divided into two groups. While the pharmacist and the pharmaceutical-technical assistant (PTA) belong to the pharmaceutical staff, the pharmaceutical-commercial employee (PKA) belongs to the non-pharmaceutical staff.

Pharmaceutical-commercial employees

As is already clear from the professional title, the PKA has first and foremost commercial skills and abilities in addition to pharmaceuticals. She is responsible for the purchase and storage of pharmaceuticals as well as accounting and thus lays the foundations for the smooth running of the pharmacy business.

Pharmaceutical technical assistant

The PTA supports the pharmacist in the production of medicines, because contrary to popular belief, even today an amazing number of medicines are produced directly in the pharmacy. This activity involves the production of customized ointments or eye drops or other medicines.

The PTA is also there to advise clients and sell medicines. Furthermore, she carries out laboratory tests such as the determination of blood sugar and cholesterol levels and randomly checks the composition of medicinal products. Each day, a finished medicinal product is tested in each of the approximately 21 400 pharmacies in Germany - an enormous contribution to drug safety.


A pharmacy may only be run by a suitably trained pharmacist. He is the specialist in all matters relating to the drug. Only if a pharmacist is present, a pharmacy may be open, because this is responsible for the correct delivery and advice as well as the production and testing of drugs in the pharmacy. He not only advises patients but is also the right contact person for doctors when it comes to questions in the area of ​​medicines.

Since drugs may only be dispensed in the presence of a trained pharmacist, the pharmacist is also responsible for the pharmacy emergency service. This means that pharmacists must be available at night and on weekends, at regular intervals set by the Provincial Chamber of Pharmacists, to deliver medication in an emergency. Especially in small pharmacies in rural areas, where only the owner is a trained pharmacist, this means an enormous performance, because: emergency services are not a shift operation, the next day is opened normally. Susanne Köhler, LAV, Source: ABDA

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